Refund policy

Pop Up Beauty: Hassle-Free Money Back Promise

At Pop Up Beauty, your satisfaction comes first. We’re here to make sure you love every product you buy—but if it’s not quite right, our Money Back Promise has you covered.

Easy Returns & Your Right to Change Your Mind

We know shopping online doesn’t always go as planned. If you change your mind, here’s how we make returns simple and stress-free:

  • Change of Heart? You’ve got 14 days from the day your order arrives to let us know if you’d like to cancel.

  • Send It Back: Once you’ve notified us, you have another 14 days to return your item.

  • Prompt Refunds: We’ll issue your refund within 14 days of getting the returned product.

  • No Original Packaging Needed: As long as it’s securely packed, we’re good.

If Something’s Wrong

We stand by the quality of everything we sell. If your product isn’t working as it should:

  • You’re entitled to a repair, replacement, or refund for any faulty item within 6 months of receiving it.

  • Even beyond that, you may still be able to claim for a fault within 6 years (or 5 years if you’re in Scotland), in line with your legal rights.

Our Standards

We aim for excellence in every service and product:

  • Our treatments and services will always be delivered with care and professionalism.

  • All products will meet high-quality standards and be safe, effective, and suitable for use.

Need to Return Something?

We’ve made the process quick and simple:

  1. Let Us Know: Reach out through our Contact Us page within 14 days of receiving your order.

  2. Send It Back: We’ll give you clear return instructions—just post the item within 14 days.

  3. Get Your Money Back: Once we receive the item, we’ll refund you within 14 days, using your original payment method.